Banking should always be as safe as possible. We use the latest online security measures to protect your money and your data online but there are also things you must do to prevent fraud.

Staying safe and secure

Banking should always be as safe as possible. We use the latest online security measures to protect your money and your data online but there are also things you must do to prevent fraud.

  • Remember that we will never ask for your Online Banking password, sign in details or PIN. If you receive any request for this information, report it
  • Don’t use a password that can be easily guessed and never use the same password for Online Banking that you use for other websites. Creating a secure password
  • Limit the amount of personal information you share about yourself online to reduce the risk of identity theft and fraud. Protecting your personal information online
  • Always update your computer, tablet and smartphone’s operating system and web browser software. Always use anti-virus software to protect your devices. Protecting your device.

We guarantee to refund your money (including charges and interest that you’ve paid or not received as a result) in the unlikely event that you experience fraud with our Online Banking service. We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our online banking services carefully.

  • Do all that you reasonably can to keep your Security Details (such as online and mobile username, password, and memorable information) secure, and you sign out after each Online Banking session.
  • Don’t let anyone else have access to your account or Security Details, or transact using them, even if they share a joint account with you through our Online Banking services.
  • Tell us, as soon as you can if you think your Security Details have been lost, stolen, damaged or are being misused; or think someone may be accessing your accounts without your authority, or has discovered your Security Details.
  • Carry out regular virus checks on your devices.
  • If you’ve been grossly negligent, we will not refund any money taken from your account before you have told us your Security Details have been lost, stolen or could be misused.

We won’t give you a refund if you have acted fraudulently.